Refunds/Returns/Exchange Policy

At La Viva Fashion we are happy to refund items with receipt within 14days of date you are made purchased. Items must be returned in saleable condition with original packaging, all tags and receipt attached. We have the right do not process a refund for any returned item received more then 14 days return period. We are unable to exchange items only refund also we do not offer refund on sale items. Products that do not meet the criteria will not be refunded.

If you want to return items please contact us by email : lavivafashion2@gmail.com and we will provide you with our returned address.

Due to examination we find the item has not been return in a fully re-saleable condition, we have the right to refuse a refund for item. Also if the items we received is faulty and we cannot process refund and you change your mind and you want the item to be re-send to you again- we can do it no problem but on your own expenses. Due to examination if we are happy with returned item we will be issue a full refund. We have the right to cancel refund if the item is visibly worn,damaged, washed,smell of smoke, smell of perfume,deodorant or washing powder ,any stains or is in any other condition that we find the item unsaleable.

Please note that we are strongly advice you to pack the product carefully because if the product are damaged due to inadequately packaged , we will not process refund.

Please note that returning item is on your own expenses.

Refund will be issue within 10-15 days at the same way payment was done. If you received a damaged or faulty item, please email us: lavivafashion2@gmail.com.

Shipping charge regarding return item are non-refundable. This not apply if you received faulty or damaged item.

Contact us

If you have any queries about our Refunds/Returns/Exchange Policy, please email us at : lavivafashion2@gmail.com