If you are not 100% satisfied with your purchase, we’re here to help.
At La Viva Fashion we are happy to refund items on presentation of the standard receipt within 14days of receiving parcel. Items must be returned in saleable condition with original packaging and all tags attached. We reserve the right to not process a refund for any returned items received more then 14 days return period. We are unable to exchange items only refund also we do not offer refund on sale items. Products that do not meet these criteria will not be considered for return.
If you want to return goods please contact us by email: firstname.lastname@example.org
Send the product with original packaging and the receipt of proof of purchase.
If we find the item has not been return in a fully re-saleable condition,we reserve the right to refuse a refund for the item. Upon receipt and examination we will issue a full refund. We reserve the right to not making refund if the item is visibly worn, damaged,washed, smells of smoke, aftershave , perfume, deodorant or washing powder or is any condition that we deem renders the item unsaleable.
Please note you are responsible for the cost of returning an items to us. We advise you to make sure that you strongly package the item. If the goods are damaged in transit due to being inadequately packaged, we are unable process a refund. Refund will be processes within 10-15 days . If you received a damaged or faulty item, please contact us .
Shipping charges regarding return of product are non-refundable.
If you have any queries about our Returns and Refunds Policy, please email us email@example.com